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Everyone Welcome LGBTQ+ Travel & Tourism Edition
Module 1: Introduction
1.1. Hospitality Values (1:21)
1.2. The Program (1:32)
1.3 Why Inclusive Hospitality Training? (1:48)
Module 2: Language
2.1 Who is the LGBTQ+ Community? (5:07)
2.2 No One is LGBTQ+ (2:03)
2.3 Where Language Meets Identity (1:59)
Module 3: The Market
3.1 LGBTQ+ Guests as a key for diversity (2:52)
3.2 LGBTQ+ Tourism Spending (2:12)
3.3 It’s more than just Dollars & Cents (2:23)
Module 4: Diversity
4.1 Intro: The Difference Between Diversity and Inclusion (1:17)
4.2 Aspects of diversity (1:39)
4.3 The Power of inclusion (1:49)
Module 5: Gender Diversity
5.1 Gender diversity + homosexuality in other species (1:20)
5.2 The Genderbread Person (9:14)
5.3 Gender Diverse People You May Know (2:51)
5.4 A Long History of Non-Binary Humans (1:20)
5.5 Documentation and Identification for Non-binary Guests (4:24)
5.6 They/Them and Misgendering (8:56)
5.7 How is this relevant to your work? (2:17)
Module 6: History of LGBTQ+ Hospitality
6.1 1960s- 1990s: A Legacy of Unwelcome (5:57)
Module 7: The LGBTQ+ travel Experience today
7.1 Intro to LGBTQ+ Travel Experience (2:02)
7.2 Expectations and Responsibilities of service (4:25)
Modul 8: Evolving Mindsets
8.1 Implicit/Unconscious Bias (3:22)
8.2 Knowledge, Comfort and Empathy (1:40)
Module 9: Evolving Language
9.1 Evolving Language in Hospitality (2:26)
9.2. LGBTQ+ Relationships and Families (3:31)
9.3 LGBTQ+ Couples (4:56)
9.4 Creating a More Inclusive Environment (4:58)
Module 10: Evolving Systems, Facilities and Protocols
10.1 Protocols (2:28)
10.2 Facilities (2:07)
10.3. Systems, Profiles, Records, and Events (1:28)
10.4 Why is this Important? (1:41)
Module 11: Reaching the Market
11.1 Intro: Marketing to the community (2:20)
11.2 What Attracts LGBTQ+ Travelers? (3:07)
11.3. Sales and Marketing Best Practices (2:28)
11.4 LGBTQ+Specific Media + Partnerships (1:49)
11.5 Marketing Don’ts (1:58)
11.6 Social media guidelines (1:51)
Module 12: Epilogue
12.1 Best Practices Review (3:55)
12.2 "Everyone Welcome" (1:47)
11.2 What Attracts LGBTQ+ Travelers?
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