Your journey to inclusive hospitality begins here.
Everyone can provide respectul, personalized service to LGBTQ+ people if you understand who we are, how we are often mistreated, and feel comfortable engaging with us.
The LGBTQ+ travel market is one of the most sought after consumer segments in the world — with a global annual spend of more than $218 billion on travel alone. That's comparable to the 4th largest GDP in the world. Queer people are brand-loyal, and historically spend money with brands that recognize and engage us in authentic, meaningful ways. You can't fake this. There's no shortcut to respect.
Everyone Welcome is a comprehensive course about who LGBTQ+ people are, the pain points we experience as consumers and guests, and the many things you can do to help us feel safe, respected, and welcome.
HospitableMe courses will launch your business on a journey of inclusive hospitality, with practical, actionable steps that will unlock the power of the LGBTQ+ market in your business, and empower your team to provide better service to all guests.
Everyone Welcome is a Master Class of biology, sociology, history, psychology, linguistics, business management, marketing strategy, a little "believe it or not," and a couple of gay penguins!
With 40+ videos, 8 instructors and 11 modules, Everyone Welcome is comprehensive, actionable, and relevant – no matter how much you know or don't know about the LGBTQ+ community.
- 5.1 Gender diversity + homosexuality in other species (1:20)
- 5.2 The Genderbread Person (9:14)
- 5.3 Gender Diverse People You May Know (2:51)
- 5.4 A Long History of Non-Binary Humans (1:20)
- 5.5 Documentation and Identification for Non-binary Guests (4:24)
- 5.6 They/Them and Misgendering (8:56)
- 5.7 How is this relevant to your work? (2:17)
Our team is not just diverse — it's unique. We are queer, we are Black, we are trans. We are gay, we are lesbian. Millennial and Boomer. Different ages, different sizes, different hair, different everything. Some of us are white, some of us are veterans. We're Jewish and Catholic, agnostic and unsure. Some of us are still figuring it all out. We are fluid, non-binary, non-comforming. We are human.
We are here to share our journey, our stories, and our passion for making the world a more hospitable place. Free of judgment. Full of hope.
We are your guide on this journey. We will learn from each other.
Are you ready?
The Power of Language
Language has the power to validate our community — it also has the power to deny it. We will discuss the power and evolution of language in LGBTQ+, our expanding acronym, and why language matters.
The Gender Matrix
Experts now describe gender as a spectrum — but we find it helpful to think of it as a 3D matrix. Learn about gender with our revolutionary approach that's both enlightening and understandable.
What is unconscious bias? How does it impact us as hospitality professionals? We will explore the origins of bias, unpack how it affects our decisions, and develop tools for managing it.